COVID-19 - An important message for our guests Read more

AN IMPORTANT MESSAGE FOR OUR GUESTS


Dear Guest,

We want to reassure you that we are closely following the guidance and procedures of the World Health Organisation and the Irish Health Services Executive (HSE) regarding the Corona Virus, to support the health, safety and wellbeing of our Customers, our Staff, and our Community.

We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for its guests as well as our own team. This includes hand sanitisers in all areas, deep cleaning of all space during and after departure, and the reduction of seating in social areas for all refreshment and meal periods.

We are supporting our hotel team, and their own health, safety and knowledge, as these are essential to an effective cleaning program. Here are some ways we are supporting them:

Hand hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily hotel and departmental meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.


Ongoing training: In addition to training on housekeeping and hygiene protocols, hotel associates have also completed enhanced COVID-19 awareness training.


Real time information: The hotels corporate and regional teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.


Cleaning products and protocols: Our hotel uses cleaning products and protocols which are effective against viruses, including:

  1.  Guest rooms: The hotel uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high touch items.
  2. Public spaces: The hotel has increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public restrooms and even rooms keys.

 

What you can do to help:

• Should you present with any symptoms of Corona Virus or feel unwell during your stay we kindly ask that you stay in your bedroom and contact our Front Desk team by dialling “0”. We will arrange for a Doctor to contact you and they will provide further instructions.


• If you have any questions or concerns you can contact the front desk by phone and ask to speak to the manager on duty.

We look forward to continuing to welcome all our valued guests to the hotel.

The Harbour Hotel Team.