myself and my girlfriend stayed here on sunday night of may bank holiday. it was extremely busy at reception due to a high volume of people staying on Saturday night. we were told in a very nice and professional manner that unfortunately our room was not ready and it would take a while. they apologised but it was fine with us and we went for a walk into town. upon returning to the hotel we were informed our room was ready and as a thank you for our patience, we got an upgrade on our room. they also held our luggage securely while we had gone into town. the staff were brilliant and breakfast was lovely. the room was very clean and the bed was really comfortable. the harbour hotel is a lovely, warm, clean and cosy and highly professional hotel. I am only sorry that I didn't get the name of the very kind and professional people we met at reception so I can name check them here. we will definitely be back. thank you harbour hotel for a lovely stay, only problem was it wasn't longer! something we hope to remedy in the not too distant future.